Amazing Opportunity Wipro is Hiring off-campus placement
drives for the position of Systems Engineer
in Mumbai, India
Wipro Recruitment 2023:-
Company name
:
Wipro
Position
:
Systems Engineer
Salary
:
INR 3.8 LPA (Expected)
Degree
:
Any Graduation
Batch
:
2019/2020/2021/2022/2023
Experience
:
Freshers
Location
:
Mumbai, India
Job Responsibilities:-
Proficient communication abilities
Adept at empathizing, calming, and effectively managing upset customers
Solid technical proficiency in troubleshooting various Base Operating System problems, with a strong enthusiasm for acquiring knowledge about emerging technologies
Proficient in diagnosing and resolving issues related to Windows, Outlook, Teams, Citrix, VDI, VPN, Security Applications, etc., utilizing remote support methods
Promptly answer incoming calls and address customer emails
Effectively handle and resolve customer grievances
Recognize situations where escalation to supervisors is warranted
Offer comprehensive product and service details to customers
Conduct thorough research using available resources to deliver appropriate solutions to customer queries
Eligibility Criteria:-
Any Graduation
Required Skills:-
Identify, analyze, and resolve customer complaints, employing relevant software tools
Direct calls and tickets to relevant departments or domains to ensure optimal user support
Record all call information following established standard operating procedures
Identify, document, and communicate customer call trends to the management team
Formulate Standard Operating Procedures (SOPs) for new issues and their resolutions
Maintain accurate call logs and generate reports as necessary
