Wipro hiring for Freshers | System Engineer | Any Graduate | Hyderabad India

Amazing Opportunity

Wipro is Hiring off-campus

placement drive for

the position of System Engineer

in Hyderabad India

Wipro Recruitment 2022:-

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Job Descriptions:-

• Excellent communication skills, Remote Support
• Answer incoming calls and respond to customer’s emails intimely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends incustomer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Technical Skills:-

• Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources andOffer Solution to customers.
• Research, identify, and resolve customer complaints usingapplicable software.
• Route calls and tickets to appropriate resources and Domains whocan best support he user.

Communication and Excellence:-

• Excellent communication skills (Oral, written and listening ability).
• Shares information and write and speak concisely
• Excellent understanding of the organization’s goals and objectives.
• Assertive. Takes ownership and responsibility for work assigned. .
• Highly Self Motivated and a team Player.

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