Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.
The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.
The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.
Ability to effectively organize, prioritize, multi-task and manage time.
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
Must be able to pass a criminal background check and drug test as needed.
Qualifications:-
Minimum HSC or Graduation
High school diploma or GED
Required Skills Set:-
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Excellent verbal and written communication skills; proficient reading skills required
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
