Standard Chartered Recruitment | Client Care Service

Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable).
Sign up customers for value added services and digital education (if applicable).
Tag the call type accurately as appropriate.
Give accurate information to customers on his queries / concerns.
Have high awareness levels on KYC and Anti-money laundering Policy.
Multi-skilled to handle both inbound and outbound calls (if applicable).
Initiate and strive towards achieving set targets and service standards.
Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management.

Required Skills:-

Strong knowledge of bank’s products and services and willingness to learn new products.
Flexible to stretch and work across different calendar days and time zones in a week / month.
Strong service / Sales / Collection orientation (as per the job role).
Excellent communication skills in written and verbal.
Patient, Non-Confrontational, Resilient.
Positive, polite, cheerful and courteous.
Manage conflicts and solve problems.
Basic computer skills.