The primary function of the Technical Support Engineer in Critical Incident Support is to provide dependable and timely resolution for complex software issues related to the Ariba product area.
The Engineer also possesses a strong focus on customer service and communication that results in an exceptional user experience and also uses the knowledge interfaces with 3rd party vendors and internal technical teams to drive issues to resolution.
In-depth understanding of cloud technologies and related aspects of life cycle management.
Demonstrates competency with the full suite of SAP Ariba Solutions, understanding and proficiency of procurement business process and integration topics.
Build partnerships with customers to proactively deliver expertise and improve customer value of SAP Ariba solutions.
Provide on-call support during weekends as required by a rotational schedule
Required Skills Set:-
An understanding of object-oriented methodologies and programming in Java.
Knowledge in Ariba Procurement / Ariba SLP / Ariba Integration flows will be an added advantage
Education: Graduation / Post Graduation from reputed colleges/universities. Engineering background
