Amazing Opportunity
OLX is Hiring off-campus placement
drives for the position of Email Executive
in Gurugram/Haryana India
OLX Recruitment 2023:-
| Company name | : | OLX |
| Position | : | Email Executive |
| Salary | : | INR 4.6 LPA (Expected) |
| Degree | : | Graduation/bachelor’s degree |
| Batch | : | 2019/2020/2021/2022/2023 |
| Experience | : | Freshers/Experienced |
| Location | : | Gurugram/Haryana India |
Job Responsibilities:-
- Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of OLX
- Call customer as per the process as and when required
- Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs
- Acknowledging and resolving customer complaints on priority
- Following first time right approach in providing accurate resolution and reducing re-open cases
- Maintaining the first response time within defined SLAs for Email and Social Media tickets
- Ensuring customer satisfaction on responses and limiting dissatisfaction
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
Eligibility Criteria:-
- Graduation/bachelor’s degree is required
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