LTIMindtree hiring for Freshers & Experience | Customer Service Associate | Any Graduation | Bangalore India
BY Admin
Amazing Opportunity
LTIMindtree is Hiring off-campus
placement drive for
the position of Customer Service Associate
in Bangalore India
LTIMindtree Recruitment 2023:-
Company name
:
LTIMindtree
Website
:
www.ltiindtree.com
Position
:
Customer Service Associate
Salary
:
Up to 6 LPA (Expected)
Degree
:
Any Graduation
Branch
:
Any stream
Batch
:
2018/ 2019/ 2020/ 2021/ 2022/ 2023
Experience
:
0 – 3 Years
Location
:
Bangalore India
Job Descriptions:-
AD Role Customer Service Associate CSA Summary: The role involves providing 24 7 support customer support across phone, chat and webcase for a global client.
The candidate needs to have excellent communication skills and an aptitude for customer service.
Prior work experience in a contact center back office environment would be an advantage.
Responsibilities:-
Process Knowledge Ensure detailed knowledge of the products and services offered. Should be able to take ownership of customer queries and provide accurate information.
Application Knowledge Ensure complete command over the tools and applications used. Prior knowledge of contact center chat applications, ticketing tools, email would be preferred.
Documentation skills Should have worked on spreadsheets and document software like word, excel and PowerPoint.
Typing speed – Good typing speed of 35 WMP with a 80 accuracy is preferred.
Customer Service Orientation Should have a good understanding of customer service. Should have good listening skills, attention to detail and ability to provide right help and guidance to the customer.
Productivity Ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner.
Team player – Should be a team player, display a positive attitude and open to constructive feedback.
