Amazing Opportunity
HPE is Hiring off-campus placement
drives for
the position of Technical Consultant
in Bengaluru/ Pune India.
HPE Recruitment 2022:-
| Company name | : | HPE |
| Website | : | hpe.com |
| Position | : | Technical Consultant |
| Salary | : | INR 8* LPA |
| Degree | : | BE/B.Tech /ME/M.Tech |
| Branch | : | Any stream |
| Batch | : | 2018/ 2019/ 2020/ 2021/ 2022 |
| Experience | : | 0 – 2 years |
| Location | : | Bengaluru/ Pune India |
Job Descriptions:-
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
- Resolve incoming internal or external businesses and end user’s problems via telephone and e-support.
- Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
- Proactively assist customers to avoid or reduce problem occurrence.
- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
- Engages team members for support as required to ensure internal or external business and end user SLA demands are met.
- Begin to partner with and assist the Sales Pursuit team.
Required Skills Set:-
- High School: completion of post- primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, “A” levels (U.K), Baccalaureate (France), etc.).
- 0-1 year experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
- Excellent verbal and written communication skills in language to be supported.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
