Amazing Opportunity
Google is Hiring off-campus placement
drives for
the position of Analyst
in Bangalore India
Google Recruitment 2022:-
| Company name | : | |
| Website | : | www.google.com |
| Position | : | Analyst |
| Salary | : | INR 6* LPA |
| Degree | : | BTech/BE/ BCA/ BSc |
| Branch | : | Any stream |
| Batch | : | 2019/2020/2021/2022 |
| Experience | : | Freshers |
| Location | : | Bangalore |
Job Descriptions:-
- We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- We support our teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
Responsibility:-
- Maintain a positive and professional attitude towards customers.
- Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
- Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
- Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
- Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
Required Skills Set:-
- BTech/BE Information Technology/Computer Science degree/ BCA or BSc computers or equivalent practical experience with a strong academic record
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimization in any company
