Concentrix hiring for Freshers & Exp. | Associate, WFM Reporting | Graduate/ Post Graduate | Gurugram India

Amazing Opportunity

Concentrix is Hiring off-campus

placement drive for

the position of Associate, WFM Reporting

in Gurugram India

Concentrix Recruitment 2023:-

Job Descriptions:-

• This role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within the Global – Executive Reporting team.
• Would be involved in End-to-End lifecycle of the Dashboard / reports:
• Interfacing with relevant stakeholders and users on understanding of the data flow and usage between applications.
• Support gathering requirements and Consultation / Solution Design.
• Should be able to communicate effectively during the development phase.
• Conducts and leads UAT, Troubleshooting and Resolution.
• End-user Engagement: Communication and Education.

Responsibility:-

• Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.
• Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management – analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement.
• Package information to drive forward actionable insights.
•  Leverage data and information structure to ensure – single source of truth.  
• Improve the data availability by acting as a Subject Matter Expert between cross functional teams.  
• Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI’s and dashboards.
• Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.
• Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents.  Author documentation for SOPs and the knowledge base.  Creating playbooks around the role and deliverables.
• Actively promote a culture of collaboration and teamwork across organizational boundaries.  Willing to break down functional silos to drive measurable business results.
• Maintain confidentiality.

Eligibility :-

• All CL/Grade 11 (Operations CRM International/Domestic & Industry vertical domestic – Insurance, Banking & Healthcare accounts) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical and have a Stacks score 3 and above or should be in Platinum, Diamond, Gold performance club for two third of the last 12 months (basis stacks updated on the tool – EBucks)
• All CL/Grade 11 (Operations Industry Vertical International – Insurance, Banking & Healthcare accounts) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical and have a Stacks score of 1 and above two third of the last 12 months (basis Stacks updated on the tool – EBucks)
• All CL/Grade 11 (Support) employees who have spent 12 months in the current CL/Grade and 6 months in current process & vertical with annual Performance Rating Criteria 3 and above (combination of Exceptional, Exceeding, Meeting)
• All CL/Grade 10 employees who have spent 6 months in the current CL/Grade and 6 months in current process & function.

Required Skills Set:-

• 1-2 years of experience with data analysis and preparation, including experience with medium data sets.
• Strong business and collaboration skills, and responsiveness to service needs and operational demands.
• BPO experience and BPO metrics knowledge preferred.
• Bachelors’ degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field.  
• Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc is an advantage
• Advanced Excel covering Power pivots and Macros.
• Basic SQL, data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred.
• Ability to tell a story with data and drive data literacy.
• Competent communication skills (both verbal and written); ability to interface with senior leadership (working language, plus English).
• Ability to build good relationships and work cross-functionally.
• Creative/Innovative thinking, basic analytical and conceptual thinking skills.
• Problem solving skills and process improvement experience with sound decision making 
• Sense of urgency and proactive .  Competent to work with minimal supervision and result oriented
• Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously
• 24X 7 support through shift rotation, enabling support delivery in a global work environment

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