Concentrix Concentrix is Hiring off-campus placement | Graduate / Undergraduate

Amazing Opportunity

Concentrix is Hiring off-campus placement

drives for

the position of Operations or Representative

in Work From Home.

Concentrix Recruitment 2023:-

Job Descriptions:-

• The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements.
• This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximising opportunity to build rapport with the customer.

Job Responsibilities:-

• Graduate / Undergraduate in any discipline (may vary basis the job requirement)
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Eligibility And Required Skills Set:-

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database

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