Amazing Opportunity
Cognizant is Hiring off-campus placement
drives for
the position of Process Executive – Voice
in Pune India.
Cognizant Recruitment 2023:-
| Company name | : | Cognizant |
| Website | : | cognizant.com |
| Position | : | Process Executive – Voice |
| Salary | : | As per Company Standards |
| Degree | : | BE/BTech/MCA |
| Branch | : | Any |
| Batch | : | 2019/ 2020/ 2021/ 2022/2023 |
| Experience | : | Freshers |
| Location | : | Pune India |
Job Descriptions:-
- Respond to data requests and generate client specified reports in a timely manner.
- Articulate/ communicate in a manner which is understood by clients / endusers.
- Efficiently Process predefined number of claims / enrollment as assigned with highest level of accuracy as agreed upon by the client.
- Escalating the issues recieved in different batches.
- Supporting the team to achieve the SLA and TAT associated with Correspondence, Payments, PIA, and Write off.
- Delivering the quality metrics as defined by Customers.
- Ensure process guidelines are followed and met as documented.
- Set productivity /Quality benchmark.
- Adhere to shift handover processes.
- Raise process related issues / concerns on time with process and team leads.
- Ensure to meet all Statistical, Financial and TAT metrics.
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- Adhere to security practices set by organization.
- Provide updates and submit reports related to own area of work.
- Complete transaction / calls volumes in queue within specified Turn Around Time.
- Respond to data requests.
Required Skills Set:-
- For Medical Management Bachelor’s degree in Nursing or any health science related field.
- For NA High School Equiv.
- Provide highest level of customer satisfaction.
- Strive to understand and resolve issues/queries at the first instance.
- Maintain the business controls as per the requirement.
