Deliver numerous reporting responsibilities and downstream processes such as headcount reporting, functional reporting or data integrity, data collation & production, etc.
Resolve customer queries by analysing the root cause and owning through to resolution.
Confirm correct levels of authorisation are in place before undertaking work.
Support the self-service model by coaching collages on how to access their data, including access & profile amendments.
Manage the provision of a wide range of ad hoc MI reports and datasets to numerous customer groups so as to enable them to achieve their objectives.
Assist Senior Business Analysts in defining solutions in line with the strategic vision of the programme and the preferred methodology of the organisation.
Articulate and present commercial effectiveness of requirement proposals within a project or initiative.
Qualifications:-
Excellent & proven communication skills – verbal, written & presentation.
Excellent Customer Service skills and experience – ability to deal with a varied customer base, including business customers & senior stakeholders, and explain complex queries clearly.
High degree of proficiency in Excel and other Office 365 applications in a reporting capacity.
Experienced in the application of analytical and quantitative skills – preferably in Financial Services Industry.
Analytical thinking and understanding of data and basic business analysis to be able to collate, capture and present data as information.
Results-oriented with strong attention to detail and accuracy with the ability to learn quickly whilst remaining thorough.
Team player who naturally shares best practice and knowledge to help achieve business and personal objectives of other Team members.
Required Skills Set:-
Business Objects Web Intelligence designer and or equivalent relationship database experience in a reporting capacity.
Knowledge of HR processes and data.
Experience in using HR applications and systems
Excellent communication skills, including the ability to convey information to non-technical colleagues in a concise and clear way.
Strong stakeholder management with abilities to communicate at all levels and build sustainable relationships.
