Amdocs hiring for Freshers | Technical & Business Operations Agent | B.E/ B.Tech/ M.E/ M.Tech | Bengaluru, Chennai India

Amazing Opportunity

Amdocs is Hiring off-campus

placement drives for

the position of Technical & Business Op

in Pune India

Amdocs Recruitment 2023:-

Job Descriptions:-

• Serve as first point of contact for incidents and service requests from end-users

Job Responsibilities :-

• You will serve as first point of contact for incidents and service requests from end-users.
• You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
• You will provide simple solutions at a basic level based on script/methods and procedures
• You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
• You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
• You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)   
• You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

Required Skills Set:-

• Recent graduates; experience is an added value                                         
• Experience with ticket-handling system is an advantage                               
• Documentation skills, excellent verbal and written communication skills       
• Experience in using MS Office and end-user applications
• You will have a wide scope of activities
• You will have excellent products and solutions
• You will have scope for professional development

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