Amazing Opportunity
Concentrix is Hiring off-campus placement
drives for the position of Quality Manager
in Chandigarh India
Concentrix Recruitment 2023:-
| Company name | : | Concentrix |
| Position | : | Quality Manager |
| Salary | : | INR 10.2 LPA (Expected) |
| Degree | : | Any Graduate from any stream. |
| Batch | : | 2019/2020/2021/2022/2023 |
| Experience | : | Freshers |
| Location | : | Chandigarh India |
Job Responsibilities:-
- Drive continuous improvement for Transaction Quality and Delivery
- Trained /Certified in Green Belt
- Manage Call Quality & Client related KPI’s
- Evaluate the effectiveness of TQ interventions
- Strengthen Quality management processes/framework to improve quality delivery
- Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client’s expectations
- Generate and implement out-of-the-box ideas and Process improvement initiatives in the process.
- Drive Process control & Compliance in addition to managing the audit requirements
- Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires
- Provide quality floor support, feedback and refreshers.
Eligibility Criteria:-
- Any Graduate from any stream.
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