Tata Communications Recruitment | Customer Service Executive

Oversee and drive back office provisioning of service delivery including on net feasibility access networks and customer order provisioning Ensure availability of network systems inventory and bandwidth in provisioning on networks Analyze need for capacity augmentation optimization to address capacity crunch in networks Manage and monitor planning delivery of orders in terms of configuration management Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team Diagnose troubleshoot and resolve problems and take corrective action when necessary Provide technical expertise business planning and workflow management for ensuring smooth integration of network and system solutions network improvement Responsible for hardware planning environment provisioning documentation and application deployments for variety of applications and services work with client internal stakeholders to provide integrated service delivery across multiple products to meet the client requirements Provide an expertise to internal teams and or external vendors and partners to deliver a complex solutions in a timely manner

Is able to apply broad knowledge of specific professional operational practices Management or advanced knowledge of specific professional operational practices Checks for problems in existing systems and modifies work processes following defined procedures Operational role responsible for achieving day to day objectives Works under direct supervision No prior work related experience required Education Graduate Experience 0 – 2 years