Amazing Opportunity
Wipro is Hiring off-campus
placement drive for
the position of IT Service Desk – Associate
in Pune India
Wipro Recruitment 2023:-
Company name | : | Wipro |
Website | : | www.wipro.com |
Position | : | IT Service Desk – Associate |
Salary | : | Up to 3 LPA (Expected) |
Degree | : | Any Degree |
Branch | : | Any stream |
Batch | : | 2018/ 2019/ 2020/2021/2022/2023 |
Experience | : | Freshers |
Location | : | Pune India |
Job Responsibilities:-
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
Technical Skills:-
- Graduation mandatory (Technical Grads Preferred)
- Only Freshers currently living in ban galore can apply.
- Candidate should have excellent communication. (ENGLISH)
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
- Candidate shouldn’t be pursuing any studies as of now.