Amazing Opportunity
Sutherland is Hiring off-campus placement
drives for
the position of Associate – Customer Service
in Work From Home
Sutherland Recruitment 2022:-
| Company name | : | Sutherland |
| Website | : | sutherlandglobal.com |
| Position | : | Associate – Customer Service |
| Salary | : | INR 4* LPA |
| Degree | : | 12th/ Bachelor’s degree |
| Branch | : | Any stream |
| Batch | : | 2018/ 2019/ 2020/ 2021/ 2022 |
| Experience | : | Freshers |
| Location | : | Work From Home |
Job Descriptions:-
- Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information.
- Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.
- Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
- Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
- Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
Required Skills Set:-
- Our most successful candidates have: – High School diploma or equivalent – Basic PC keyboarding skills.
- Microsoft Office experience (Outlook, Word, Excel) – Direct client contacts technical support experience.
- Excellent verbal and written communication skills.
- Strong problem-diagnosis and problem-solving skills.
- Multi-tasking skills, showcased using several applications.
- Experience working with CRM applications (preferred).
- Ability to be goals oriented – Strong communication skills and ability to express ideas clearly.
